Generales sales conditions

Flexible rates

Deposit*: 50% of the amount of the stay at confirmation. 

Cancellation*: Free until 14 days prior arrival.
Cancellation after 14 days before the expected day of arrival or no show: the full amount of the booking will be charged.

Modification of your stay: In the case of modification of your arrival and/or departure date after the D-14 deadline, the total cost of the stay will be payable to the hotel as compensation. 

 

*Please note there are special conditions for reservations of 5 rooms or more.

Prepaid rates

Deposit* 100% of the amount of the stay at confirmation. 

Cancellation* Payment will not be refunded for any cancellation. 

Modification of your stay: In the case of modification of your arrival and/or departure date, the total cost of the stay will be payable to the hotel as compensation.

*Please note there are special conditions for reservations of 5 rooms or more.

Terms of sale

Supplements from 3rd guest in the room, per day: 

- Bed & Breakfast: Adult and child over 12 years old: 88€ / Child 7 to 12: 74 € / Child 3 to 6: 74 € 

- Half Board: Adult and child over 12 years old: 145 € / Child 7 to 12: 100 € / Child 3 to 6: 85 € 

For our baby guests:25 € per day.

Pets : 35 € per day excluding food.

City tax : 3,30€ per day per person over 18 years old.

Parking : 22€ per day /110€ per week.

VAT: Our prices includes a 10% VAT. They are relative to taxes currently in force, and can be modified according to applicable taxes at the time of your stay.

Checkin : Room is available at 4pm.

Checkout: Room must be vacant by noon. A penalty of the amount of the night will be applied for any departure beyond this time.

Cancellation Insurance : For confirmed bookings, you are given the possibility of subscribing to a cancellation insurance (EU residents only).Please contact our Reservation Department.

Non-smoking room : Please note that we have a strict non-smoking policy in all of our rooms. Any guest that violates this policy will be subject to a fine to return the room to its previous smoke-free state.

 

Covid special general sales conditions

Our teams are working to optimise the health and safety procedures in our hotel for your stay with us. We provide access to all the information and special measures relating to Covid-19, and this is regularly updated. 

See the page  

However, please note that during this period of uncertainly, we are unable to guarantee that all of our services will be maintained. We shall observe strict compliance with regulations in force. We thank you for your understanding.

 Special terms and conditions for modifying or cancelling a reservation due to COVID-19

 

For any changes or cancellations in one of the following cases, the terms and conditions set out below will take precedence over our general terms of sale.

-You or a person staying with you at the hotel has been infected with COVID 19 within 10 days prior to arrival*

-Closure of the borders of the country of departure of customer coming from abroad, during the period when the trip was to take place.

-A ban on travel to France for the customer’s country, issued by either the French Government or the country from which the customer is travelling, during the period when the trip was to take place.

-A limitation on travel enacted by the French Government, leading to the inability to reach the hotel during the period when the trip was to take place.

-A Closure of Val Thorens’ ski resort or the French border, enacted by the French Government during the period when the trip was to take place.

-A national or local shelter in place order (covering the location of the hotel or of the customer), enacted by the French Government, or by the relevant State Government during the period when the trip was to take place.

-A quarantine imposed by the French Government or by the country from which the customer is travelling, during the period when the trip was to take place.

Should any of these scenarios occur, Altapura***** undertakes to give its customers the choice between either:

-A full carry-over of the amount paid, in the form of a voucher which will be valid for 18 months from its issue date. If the voucher has not been used by the end of the 18 months, a full refund may be requested in writing from: contact@altapura.fr

-A refund of the amount paid, within a maximum of 60 days

 

For any other reasons for a change or cancellation of a reservation, the terms of sale at the time of booking will remain unchanged.

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Flexible Rates

In these times of uncertainty, we want to ensure maximum flexibility and convenience for your reservations. For this reason, we have extended the cancellation period for your reservations to 14 days before your arrival.
Your well-being, your safety and that of our teams are our highest priorities.

SANITARY MEASURES

Our teams are mobilized to reinforce as much as possible our procedures concerning sanitary safety in our houses, chalets and hotels in order to welcome you in the best conditions. Cleaning and disinfection procedures for rooms and common areas are reinforced, and customer itineraries are studied to respect social distancing.

 
Book direct and get the best available rate

7/7 TELEPHONE SERVICE

Our reservation department is available year round in more than 7 languages with a perfect knowledge of our hotels to best meet your needs. Contact us at +33 4 80 36 80 46.

BEST PRICE GUARANTEE

Save up to 50€! By booking directly on our website or with our call center, Altapura guarantees the best price available. A difference of up to 50€ applies in comparison to online booking sites. If you find a better price for the same stay on another site, we are committed to offer you this price with a 10% discount.

CONCIERGE SERVICE

As every trip is a rare and unique moment of sharing, Maisons & Hôtels Sibuet concierges are here for you before and during your visit and is committed to exceeding your expectations.

SECURED TRANSACTION

Each stage of the booking process is protected using Secure Socket Layer (SSL) technology. Your information is encrypted and protected using 3D secure.

REAL TIME AVAILABILITY

During high demand periods or for specific room request, we recommend that you contact one of our reservation agents  to receive our availability in real time and a proposal in perfect adequacy with your needs.

EXCLUSIVE OFFERS

Private sale, last minute deals  or early booking rates, find all our offers available only on the official website of the hotel or through our reservation department. And to not miss out, do not forget to subscribe to our newsletters!

Book direct and get the best available rate

7/7 TELEPHONE SERVICE

Our reservation department is available year round in more than 7 languages with a perfect knowledge of our hotels to best meet your needs. Contact us at +33 4 80 36 80 46.

BEST PRICE GUARANTEE

Save up to 50€! By booking directly on our website or with our call center, Altapura guarantees the best price available. A difference of up to 50€ applies in comparison to online booking sites. If you find a better price for the same stay on another site, we are committed to offer you this price with a 10% discount.

CONCIERGE SERVICE

As every trip is a rare and unique moment of sharing, Maisons & Hôtels Sibuet concierges are here for you before and during your visit and is committed to exceeding your expectations.

SECURED TRANSACTION

Each stage of the booking process is protected using Secure Socket Layer (SSL) technology. Your information is encrypted and protected using 3D secure.

REAL TIME AVAILABILITY

During high demand periods or for specific room request, we recommend that you contact one of our reservation agents  to receive our availability in real time and a proposal in perfect adequacy with your needs.

EXCLUSIVE OFFERS

Private sale, last minute deals  or early booking rates, find all our offers available only on the official website of the hotel or through our reservation department. And to not miss out, do not forget to subscribe to our newsletters!

Book direct and get the best available rate

7/7 TELEPHONE SERVICE

Our reservation department is available year round in more than 7 languages with a perfect knowledge of our hotels to best meet your needs. Contact us at +33 4 80 36 80 46.

BEST PRICE GUARANTEE

Save up to 50€! By booking directly on our website or with our call center, Altapura guarantees the best price available. A difference of up to 50€ applies in comparison to online booking sites. If you find a better price for the same stay on another site, we are committed to offer you this price with a 10% discount.

CONCIERGE SERVICE

As every trip is a rare and unique moment of sharing, Maisons & Hôtels Sibuet concierges are here for you before and during your visit and is committed to exceeding your expectations.

SECURED TRANSACTION

Each stage of the booking process is protected using Secure Socket Layer (SSL) technology. Your information is encrypted and protected using 3D secure.

REAL TIME AVAILABILITY

During high demand periods or for specific room request, we recommend that you contact one of our reservation agents  to receive our availability in real time and a proposal in perfect adequacy with your needs.

EXCLUSIVE OFFERS

Private sale, last minute deals  or early booking rates, find all our offers available only on the official website of the hotel or through our reservation department. And to not miss out, do not forget to subscribe to our newsletters!

Book direct and get the best available rate

7/7 TELEPHONE SERVICE

Our reservation department is available year round in more than 7 languages with a perfect knowledge of our hotels to best meet your needs. Contact us at +33 4 80 36 80 46.

BEST PRICE GUARANTEE

Save up to 50€! By booking directly on our website or with our call center, Altapura guarantees the best price available. A difference of up to 50€ applies in comparison to online booking sites. If you find a better price for the same stay on another site, we are committed to offer you this price with a 10% discount.

CONCIERGE SERVICE

As every trip is a rare and unique moment of sharing, Maisons & Hôtels Sibuet concierges are here for you before and during your visit and is committed to exceeding your expectations.

SECURED TRANSACTION

Each stage of the booking process is protected using Secure Socket Layer (SSL) technology. Your information is encrypted and protected using 3D secure.

REAL TIME AVAILABILITY

During high demand periods or for specific room request, we recommend that you contact one of our reservation agents  to receive our availability in real time and a proposal in perfect adequacy with your needs.

EXCLUSIVE OFFERS

Private sale, last minute deals  or early booking rates, find all our offers available only on the official website of the hotel or through our reservation department. And to not miss out, do not forget to subscribe to our newsletters!

Book direct and get the best available rate

7/7 TELEPHONE SERVICE

Our reservation department is available year round in more than 7 languages with a perfect knowledge of our hotels to best meet your needs. Contact us at +33 4 80 36 80 46.

BEST PRICE GUARANTEE

Save up to 50€! By booking directly on our website or with our call center, Altapura guarantees the best price available. A difference of up to 50€ applies in comparison to online booking sites. If you find a better price for the same stay on another site, we are committed to offer you this price with a 10% discount.

CONCIERGE SERVICE

As every trip is a rare and unique moment of sharing, Maisons & Hôtels Sibuet concierges are here for you before and during your visit and is committed to exceeding your expectations.

SECURED TRANSACTION

Each stage of the booking process is protected using Secure Socket Layer (SSL) technology. Your information is encrypted and protected using 3D secure.

REAL TIME AVAILABILITY

During high demand periods or for specific room request, we recommend that you contact one of our reservation agents  to receive our availability in real time and a proposal in perfect adequacy with your needs.

EXCLUSIVE OFFERS

Private sale, last minute deals  or early booking rates, find all our offers available only on the official website of the hotel or through our reservation department. And to not miss out, do not forget to subscribe to our newsletters!

Book direct and get the best available rate

7/7 TELEPHONE SERVICE

Our reservation department is available year round in more than 7 languages with a perfect knowledge of our hotels to best meet your needs. Contact us at +33 4 80 36 80 46.

BEST PRICE GUARANTEE

Save up to 50€! By booking directly on our website or with our call center, Altapura guarantees the best price available. A difference of up to 50€ applies in comparison to online booking sites. If you find a better price for the same stay on another site, we are committed to offer you this price with a 10% discount.

CONCIERGE SERVICE

As every trip is a rare and unique moment of sharing, Maisons & Hôtels Sibuet concierges are here for you before and during your visit and is committed to exceeding your expectations.

SECURED TRANSACTION

Each stage of the booking process is protected using Secure Socket Layer (SSL) technology. Your information is encrypted and protected using 3D secure.

REAL TIME AVAILABILITY

During high demand periods or for specific room request, we recommend that you contact one of our reservation agents  to receive our availability in real time and a proposal in perfect adequacy with your needs.

EXCLUSIVE OFFERS

Private sale, last minute deals  or early booking rates, find all our offers available only on the official website of the hotel or through our reservation department. And to not miss out, do not forget to subscribe to our newsletters!

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